In the hospitality industry, guest experience is everything—and reliable technology is the foundation of a great stay or dining experience. At Gotham Cloud, we bring a Connect, Manage, Build methodology to hotels, restaurants, and event venues looking for next-level IT solutions. Headquartered in NYC, our team has spent over 30 years perfecting telecom, networking, and cybersecurity services tailored to the fast-paced demands of hospitality.
We begin by helping you connect. Whether you need fiber-based Internet for a high-rise hotel or a cost-effective LTE failover for a boutique restaurant, we source the best carriers from our large portfolio. Our solutions handle the unique challenges of guest-facing WiFi, high-bandwidth reservation systems, and multi-location communications. We understand that even a brief network outage can lead to unhappy guests or missed orders, so every connection we design is built for speed, redundancy, and reliability.
Security is paramount in hospitality, where storing and processing payment information is routine. Gotham Cloud’s cybersecurity suite includes managed firewalls, advanced threat detection, and regular vulnerability checks. We help you maintain compliance with PCI DSS and other industry standards, safeguarding your guests’ personal and financial data. Our 24/7 monitoring also means you have a dedicated team watching for suspicious activity, ready to respond the moment a threat arises.
Once your network is live, we manage it with ongoing support, leveraging remote desktop assistance and on-site services. Need help integrating your Point-of-Sale (POS) system or property management software? We’ve got you covered. Through our software marketplace, we simplify licensing and centralize management for everything from team collaboration tools to specialized booking platforms. This unified approach keeps your operations running smoothly, even when seasonal rushes or special events push your system to its limits.
As for the build component, Gotham Cloud excels in wiring and WiFi installation. We conduct thorough site surveys to pinpoint the best hardware placement, ensuring coverage in lobbies, guest rooms, conference spaces, and outdoor areas. Our technicians handle cabling—from Cat6 to fiber optic—and can rehabilitate older network closets, turning them into streamlined hubs that meet modern standards. For WiFi, we deploy enterprise-grade equipment from Aruba, Meraki, Ruckus, and others, guaranteeing stable connections for both staff and guests.
We go beyond the basics, too. Our telecom offerings feature hosted PBX, SIP trunking, and UCaaS solutions that streamline communications between staff, improve guest services, and reduce overhead. With optional add-ons like 4G or 5G mobility management, your field employees or event staff can stay connected. And if you’re expanding or renovating, we’ll work nights or weekends to minimize business disruption, delivering white-glove service that aligns with your commitment to exceptional hospitality.
When you partner with Gotham Cloud, you gain a strategic technology ally focused on elevating guest satisfaction. From reliable Internet and secure payment processing to dynamic WiFi and well-managed software, we tailor solutions that support your brand’s promise. Trust our hospitality expertise to help you remain competitive, efficient, and ready to exceed the ever-rising expectations of your visitors.